Shipping policy

Shipping Policy

Elite Hair Supplier delivers professional hair, barber and beauty products to customers throughout Australia.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location, order size, weight and available shipping method.

Unless otherwise stated as part of a promotion, all shipping charges are payable by the customer.

Order Processing

Orders are processed during normal business days, excluding weekends and NSW public holidays.

We aim to dispatch orders as quickly as possible. Additional processing time may apply during peak periods, promotions, stocktakes or unusually high order volumes.

Delivery Timeframes

Estimated delivery is generally 2-7 business days after dispatch for metro and major regional areas, with additional time potentially required for remote locations.

Delivery timeframes are estimates only and may vary depending on your location, courier network conditions and circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will endeavour to provide you with an update.

Delivery Address

Customers are responsible for ensuring the delivery name, address and contact details entered at checkout are complete and accurate.

If an incorrect or incomplete address results in an order being returned to Elite Hair Supplier, additional freight or redelivery charges may apply.

Please contact us as soon as possible if you notice an error in your shipping details. Once an order has been dispatched, we may not be able to change the delivery address.

Courier Delivery & Authority to Leave

Orders may be delivered by Australia Post or other third-party courier and freight providers depending on the order and destination.

A signature may be required for certain deliveries.

Where a parcel is authorised to be left unattended, delivery will be subject to the relevant courier's procedures and any applicable consumer rights.

PO Boxes & Bulky Items

Certain bulky, oversized or freight-only products, including salon furniture and equipment, may not be suitable for delivery to PO Boxes or Parcel Lockers.

Where applicable, a physical street address will be required.

Additional freight charges may apply to oversized items, remote locations or specialised deliveries.

Order Tracking

Where tracking is available, you will receive a shipment confirmation containing your tracking details once your order has been dispatched.

Tracking information may take some time to become active after the parcel has been collected by the courier.

Delayed or Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please check your tracking information and contact Elite Hair Supplier so our team can assist.

Where goods are not delivered within an agreed timeframe, or within a reasonable time where no specific timeframe was agreed, customers may have rights under Australian Consumer Law.

Damaged Deliveries

If your order arrives damaged, please contact Elite Hair Supplier as soon as reasonably possible and retain the product, packaging and shipping materials while we assess the issue.

We may request photographs or other reasonable information to assist with the claim.

Incorrect or Incomplete Orders

If you receive an incorrect product or believe an item is missing from your order, please contact us promptly with your order number and details of the issue.

Click & Collect

Where available, customers may select Click & Collect instead of delivery.

Click & Collect orders are subject to our separate Click & Collect Terms & Conditions.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy available under Australian Consumer Law where those rights cannot lawfully be excluded.