At Elite Hair Supplier, we are committed to providing you with premium barber and salon products. We want you to be fully satisfied with your purchase. If there is an issue, we will work with you to find a suitable solution.

Change of Mind We do not offer refunds for a change of mind. Please choose your items carefully before completing your purchase.

Damaged or Faulty Items If your item arrives damaged, faulty, or incorrect, please notify us within 3 days of delivery. Please do this by emailing info@elitehairsupplier.com.au with your order number, clear photos of the product and packaging, and a detailed description of the issue. Once we review your claim, we may offer a replacement, a store credit, or a refund depending on the nature of the issue.

Return Eligibility Items must be unused and in their original packaging. You must submit your return requests within 30 days of receiving your order. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Non-Returnable Items For hygiene and safety reasons, the following items are strictly non-returnable unless they are faulty:

• Clippers and trimmers

• Scissors and razors

• Hair brushes and combs

• Hair colour or chemical-based products

• Any used items